“This smart chatbot from e-bot7 is, in my eyes, a perfect example of how humans and AI can work together hand in hand,” says Max Guhl of Open Telekom Cloud.
In the telecommunications industry, providers are often faced with the challenge of a large customer base and exploding call centre costs.
In particular, recurring first-level support questions keep support staff busy. These queries cause high costs and prevent service agents from providing first-class and fast customer service.
With the e-bot7 Conversational AI platform, service employees can be relieved. The chatbot can take over the majority of tickets around the clock and automate enquiries about their account, scheduling, pricing and more.
This reduces waiting times for customers and increases customer satisfaction at the same time.